Order and Shipping Confirmation

You will receive an email confirmation once your order has been successfully placed.

Please, when you place an order, make sure your shipping address is correct as we are unable to redirect goods once they are on route to you.

When you make an order, make sure also to put a correct mail and telephone number, we need to be able to contact you if there are problems with the delivery.

Delivery Time

We order our products from the best productors and retailers in the world, and we embroider and sew them by hand in Italy.

For this reason, we need usually 8-10 working days to ship out the regular orders packages.

If you order on a drop/pre-order/restock day/special sales day, usually we need 6-12 days to ship out the package, because we start our production after the end of the drop day.

Shipping Problems

if there is any shipping problem due to our fault, we will resend the order once it is returned,

If there are shipping problems because you put wrong data/address or you were not at home many times, you will have to pay the shipping again to have the re-shipment or, if you don’t want the re-shipment, we will make a refund of the order, excluding the shipping costs.

Return Policy

Returns on eligible items are accepted within 14 days of delivery date. Items must be returned in their original packaging. To return an item, please contact us on infohakkenhc@gmail.com

Receiving a Refund

A refund will be issued once we have received your returned items. Any items that are damaged when we receive them are not eligible for refund. Refunds do not include any shipping or handling charges, except in the case of faulty or damaged items. Your refund will be credited to the original form of payment used for the original transaction.

Contact Information

If you have any questions about these Shipping Terms or Return Policy, please contact us at

infohakkenhc@gmail.com